Customer Service
1. About Us2. Fit & Care Info
3. Contact Us
4. Shipping and Return Policy
5. Privacy Policy
6. FAQs
7. International Sizing Chart
8. Contest Rules
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| 1. About Us |
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Welcome to Boot Star! We celebrate America's unique contribution to the fashion world. Cowboy boots are art, fashion, craftsmanship and soul - the American soul. We specialize in authentic western boots from leading manufacturers in the industry, but add a contemporary, urban influence creating styles that are fresh and innovative. We travel to where these boots are hand-crafted to recreate vintage inspired styles. You'll find us in the heart of fun and fashion - on the Sunset Strip in Hollywood and on the Las Vegas strip at the Fashion Show. Until you can make it to one of our stores, we have made our collection of specially crafted boots available to you here online. Please feel free to call our knowledgeable sales staff for help and advice with any questions you may have. We've been in the western fashion business since 1975, and carry only manufacturers that are known for their commitment to quality and value. These are the name-sakes of the industry -- Lucchese Boot Company, Liberty Boot Co., Old Gringo Boots, and Stallion Boots, to name a few. Our long-standing relationship with these manufacturers has earned us the right to have exclusive designs that are made just for Boot Star. Most of our styles you will not find anywhere else. In this way, we bring you custom boots without the wait. Of course, if you want to design your own boots, we can do that too. Our goal is to put boots on your feet that put a smile on your face. We will provide a professional, attentive, and neighborly feel that leaves you satisfied with your purchase, knowing that what you bought will last and provide many years of enjoyment -- because life's too short to wear boots that don't look and feel great! As a leader in western fashion, we have a worldwide reputation and following based on our unique selection and 100% satisfaction guarantee that attracts celebrities from the fashion, music and film industries, like Penelope Cruz, Britney Spears, Jessica Simpson, Larry King, Nicole Richie, Dwight Yoakam, Robert Plant, Lindsay Lohan, Keira Knightley, John Walsh, David Letterman, Burt Reynolds, David Arquette, Christina Ricci, Slash, and Billy F. Gibbons. You can be sure we'll take care of you just like we do our other friends! We look forward to seeing you soon in one of our stores. But until then, we will bring our store to you, and make sure you end up with a pair of boots you're proud of. Scott Downes You will find our boot stores in the heart of fun and fashion. In our stores we carry all the accessories that go with a great pair of beautifully designed boots -- hand crafted custom belts, buckles, leather jackets, and other unique apparel. Cowboy Boots in Los Angeles Boot Star is conveniently located on the world-famous Sunset Strip in Boot Star, Sunset Strip, 8493 Sunset Boulevard Local & Int'l Tel: 323.650.0475
US Toll Free Tel: 888.672.BOOT (2668) Fax: 323.650.0451 Mon - Sat: Sun: Boot Star is also conveniently located on the
Boot Star, Vegas Strip, Local & Int’l Tel: 702.632.0848 US Toll Free Tel: 888.672.BOOT (2668) Fax: 702.632.1336 Hours: Mon - Sat: Sun:
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| 2. Fit & Care Info |
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Life's Too Short to Wear Cowboy Boots that Don't Look and Feel Great ... Notes about Fit for Your Hand-Made Cowboy Boots The Low Down A well made pair of cowboy boots should be comfortable from the beginning. When fitting a new pair of boots it is important to note that they should be snug at the instep and have some slippage in the heel. Your toes should be flat and comfortable at the end of the boot. Authentic western boots will conform to the shape of your feet. HEEL SLIPPAGE IS NORMAL when boots are new and subsides when the soles of the boots become flexible. It normally takes a couple of days of wearing your new boots for the soles to flex. A snug fit at the instep ensures the proper amount of heel slip. Please do not hesitate to call us with any questions you may have at 323-650-0475. Or email us at [email protected]. More Details About Fit The boot should fit securely to the foot. Boots should not fit loosely or tightly, but the fit should be snug. Instep: Unlike traditional shoes with laces, a boot has only the instep to hold it securely to the foot. Consequently, proper fit in the instep is of utmost importance. The instep determines whether or not the boot fits. The snugness is governed by the instep fit and the width of the throat. If the instep is too tight, go to a larger size. Ball: When you walk or run, you bend your foot at its widest part, which is called the ball. In a quality-made boot, you will find a steel shank between the insole and the outsole that extends from the heel to the point where the ball of the boot begins. If the boot is too short for the foot, the ball of the foot will sit too far forward and force the toes into the front of the boot, or toe box. The ball of your foot should fit comfortably in between the widest part of the sole of the boot. Heel-Slip: A boot must slip slightly in the heel. As shown in the illustration (above), there is nothing to prevent the heel of the foot from riding up slightly because of the way a boot is constructed. When the boot is new, the thick leather that supports the heel construction is still very stiff, as is the sole. As you wear the boot, the sole is "flexed" and as you begin to break the leather in it will move with your heel. As a result, with time the leather will conform to your heel and the slippage will disappear. Slight slippage is necessary to obtain a proper fit. Gettin' 'Em On … How to Properly put on Your Cowboy Boots
Step 1: Locate the two pull straps and put your fingers through both of them. Open the throat of the boot by pulling the pull straps out from the center. Step 2: Putting boots on is best done by slipping your foot into the boot while seated, then standing up and giving the pull straps a tug while inserting your foot firmly into the boot. By standing up you are using your body weight to help get into the boots. At first you may have some difficulty getting your foot down past the instep. You will need to pull the boot on hard as necessary using the pull straps. Don't worry about breaking the pull straps. Step 3: Pull firmly until your foot “pops” into place. Once this occurs, two things are going to happen … (1) A snug instep, and (2) heel slippage. (1) Your instep should be snug; this is normal and is important for arch support and for proper fit. (2) Your heel WILL slip. Until the leather sole flexes (breaks-in), there will be slippage in the heel. A brand new boot has a stiff leather sole, preventing the boot to move with your foot as you walk. It generally takes a couple days of wearing your new boots for the soles to flex. Step 4: We strongly recommend that you insert shoe/boot trees into your boots when you are not wearing them for three important reasons: (1) The original shape of the boot is maintained. Using shoe/boot trees daily prevents boots from curling. Leather shape is maintained by the tension of the shoe/boot tree. (2) The unfinished cedar absorbs moisture. Feet typically perspire an eighth of a cup of moisture everyday. Left unchecked, this moisture is absorbed into the linings of boots permanently, thus decreasing the life of your boots. By placing boot trees into your boots every night, moisture is absorbed into the boot tree and away from the boot. (3) The aroma of cedar deodorizes boots naturally. Boot odors are naturally negated with the powerful scent of aromatic cedar. Take Care of 'Em and They'll Take Care of You … Caring for Your Leather Boots The rules that apply to care and conditioning of cowboy boots are very simple. Care for your leather cowboy boots and other leather goods in much the same manner as you treat your skin. The leather in your cowboy boots requires nutrients to keep them supple and strong. However, as with your favorite, comfortable worn-in jeans, the casual distressed look your boots will acquire with wear is a great look!
1. Clean 2. Condition 3. Polish and 4. Protect! Dirt and dust are leather cowboy boots' worst enemies. Wiping down often with a damp cloth can prevent dirt and dust from cutting away at the microscopic fibers that make leather strong and durable. Condition leather cowboy boots only when they are clean and dry so the conditioner can penetrate through the pores to keep the leather soft and pliable. Lanolin-based conditioners are best. Too much oil or wax can clog the pores, which causes the leather to dry out. Also, oils and waxes attract dust. Rejuvenate cowboy boots by applying a cream-based polish. This will cover scratches and bring a glossy finish to the leather. Only cowboy boots that have a finish can be polished. Protect leather cowboy boots with a non-silicone water and stain protector. Exotic Boots: Alligator, Caiman, Lizard, Ostrich, Python, Rattlesnake, Shark, Stingray
NOTE: Do not use polish on rattlesnake cowboy boots. On snakeskin boots, be sure to go with the grain of the scales. Smooth Leather Boots: Kidskin, Brush-off, Calfskin
Deer Tanned
Oil-Impregnated Leather Boots: Crazyhorse, Distressed, Maddog
Buffed/Sueded Leather Boots
More Helpful Tips
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| 3. Contact Us |
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Boot Star Los Angeles
Phone: 323-650-0475
Boot Star Las Vegas
Phone: 702-632-0848 |
| 4. Shipping and Return Policy |
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Boot Star Shipping and Easy Return Guarantee FREE Shipping: Boot Star offers FREE SHIPPING on all U.S. domestic orders placed on our website -- period -- no fine print. New for our international customers, we now also offer FREE INTERNATIONAL SHIPPING via USPS Express International for orders of $299 or more and a low flat rate of $60 on all other orders. We understand that when you place an order with us you are anxious to receive your exciting new boots, so we make every effort to process your order quickly, usually within the same business day. You can expect to receive your order in 3-5 business days. FREE Returns: We want you to be 100% satisfied with your purchase from Boot Star Online. We will accept returns for boots returned within 30 days from date of purchase provided the boots have not been worn. To return boots for either an exchange or refund, first call Boot Star for a return authorization. We strive to provide our customers with the best possible online shopping experience, so Boot Star will pay for U.S. domestic return shipping provided the customer satisfies all conditions for returns. All we ask is that the boots are unworn in new condition with all the original packaging. Customized boots are not returnable for cash or credit. |
| 5. Privacy Policy |
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Protecting Your Privacy It is the policy of BootStarOnline.com to honor the privacy of any information which you provided us. We only collect the information we need to provide the specific service that you have requested. Information Collection and Use Registration Order Cookies Sharing As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice. In the interests of creating a safer marketplace, BootStarOnline.com will disclose its customers' personally identifiable information to law enforcement or third party fraud protection companies whenever such disclosure is required by state or federal law. Links Security When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. BootStarOnline.com uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com. Access to all of our users' information is restricted. BootStarOnline.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Special Offers Correction/Updating/Reviewing Personal Information Choice/Opt-out Notification of Changes If you have opted out of receiving communications from BootStarOnline.com, you will still be able to view news of policy changes at www.bootstaronline.com. Otherwise, you may e-mail us at [email protected] or call us at 323-650-0475 to ask our customer service department about changes and updates. |
| 6. FAQs |
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Frequently Asked Questions 1. Do you have other sizes? 2. Do these boots run true to size? 3. Are these new boots? 4. Who makes Boot Star brand boots? 5. Where are my boots? 6. Can I pick up my boots at a Boot Star store location? 7. My boots don’t fit. What is the procedure for returning them? |
| 7. International Sizing Chart |
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To download International Sizing Chart, click here. |
| 8. Contest Rules |
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Boot Star Contest Rules |