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Boot Store FAQs


FREQUENTLY ASKED QUESTIONS

 

1. Do you have other sizes?


We always list all the sizes we have available in each style when we put them on our website. Our inventory is automatically updated with every purchase. If you do not see your size listed in a particular style, please give one of our stores a call and we can see if it can be special ordered for you. Special orders typically take 90 days to receive.  You may olso choose the option of Notify Me When ... and we'll contact you when a new shipment arrives.

 

2. Do these boots run true to size?

Old Gringo boots tend to run one-half size large. The exceptions to this are the hand-tooled and exotic skin boots, which run true to size. We generally advise people if they are in-between sizes to go with the smaller size in Old Gringo. We do have a 100% fit guarantee. If the boots do not fit, simply return them and we will refund your purchase.

Lucchese boots, Frye boots, and Liberty Black boots tend to run true to size.

Liberty Boot Co. boots also tend to run true to size much like the fit of Lucchese boots.

 

3. Are these new boots?

The boots we offer on Boot Star Online are the same boots we offer in our brick and mortar retail stores.  They are new, authentic manufacturer boots in perfect condition that may have been previously displayed at our store on the Sunset Strip in Hollywood, or the Fashion Mall on the Las Vegas Strip.  Due to our store layout, virtually all of our boots are displayed.  See our "Locations" tab on the website for a look inside our stores.

 

4. Who makes Boot Star brand boots?

We specialize in authentic western boots from leading manufacturers in the industry, but add a contemporary, urban influence creating styles that are fresh and innovative.  We travel to where these boots are handcrafted to recreate vintage inspired styles.

Since 1975, we have had a long-standing relationship with these manufacturers that has earned us the right to carry exclusive designs that are made just for Boot Star.  In particular, our Boot Star branded styles are designed by us and made side-by-side in the same factory as Old Gringo boots.  You’ll see these products are specially labeled “Boot Star by Old Gringo” inside the boot in the foot as well as embossed into the sole.  Many of the Boot Star by Old Gringo styles also carry the Old Gringo logo embossed into the heel as a further means of authentication.

We also carry Lucchese, and Liberty Black styles that have been designed by us.  In fact, many of our styles you will not find anywhere else.  In this way, we bring you custom boots without the wait.  Of course, if you would like to design your own boots, we can do that too!

 

5. Where are my boots?

You will receive a shipping confirmation email automatically once your boots have shipped along with a shipment tracking number.  If you need further help, please give us a call at 1-888-672-BOOT (2668) or email us at customerservice@bootstaronline.com and we will be happy to track your package for you.

 

6. Can I pick up my boots at a Boot Star store location?

Certainly! We would be happy to have you stop by one of our stores. You'll find us in the heart of fun and fashion - on the Sunset Strip in Hollywood and on the Las Vegas strip at the Fashion Show. In our stores we carry all the accessories that go with a great pair of beautifully designed boots -- hand crafted custom belts, buckles, leather jackets, and other unique apparel.

Boot Star is conveniently located on the world-famous Sunset Strip in Hollywood at the corner of Sunset and La Cienega Boulevards.  Great parking is available for customers in the front and rear of the store.

Boot Star is also conveniently located on the Las Vegas strip at the Fashion Show across from the Wynn Hotel on the upper level near Neiman Marcus.

See our "Locations" tab for store hours and directions.

 

7. My boots don’t fit. What is the procedure for returning them?

We hope that our customers will always purchase with confidence as we have a 100% fit guarantee. Our stated Easy Return Policy is as follows: "We want you to be 100% satisfied with your purchase from Boot Star Online. We will accept returns for boots returned within 30 days from date of purchase provided the boots have not been worn. To return boots for either an exchange or refund, first call Boot Star for a return authorization. We strive to provide our customers with the best possible online shopping experience, so Boot Star will pay for U.S. domestic return shipping provided the customer satisfies all conditions for returns. All we ask is that the boots are unworn in new condition with all the original packaging. Customized boots are not returnable for cash or credit."

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